Should you find out that your ticket to the event is not valid, do not panic!
Firstly, double check that the dates and venue on the tickets are correct.
After verifying this information, please proceed to document all forms of proof.
Some examples are
- photos and videos of rejected entry into the event
- evidence of the ticket that was purchased from TixBite
- box office or organizers written confirmation of tickets were already scanned in, tickets barcode error or tickets are fraudulent
This will assist us to quickly perform a thorough investigation and settlement.
Once this is done, contact us IMMEDIATELY.
An example of denied entry is shown below: